Terms and Conditions

The purpose of this information is to define the General Conditions of online sales on the Entre Pratos website (https://entrepratos.pt). Browsing the website and/or purchasing any product through it implies acceptance of these General Conditions.

Information about the owner of the brand, domain and online store
Entre Pratos is a trademark registered with the National Institute of Industrial Property by Mauro Duarte Sousa. The domain and online store available at https://entrepratos.pt (hereinafter referred to simply as “online store” or “website”) is also the property of Mauro Duarte Sousa.

Scope of Application
These General Conditions regulate visits/browsing and purchase and sale transactions carried out in the online store between any individual or legal entity - without the intention of reselling the items purchased there - and Entre Pratos as the party responsible for marketing its products through this online store.

Amendment of these Conditions
Entre Pratos reserves the right to freely modify, at any time, the General Conditions, in order to adapt them to applicable legislation, without the need for prior notice.

We also reserve the right to unilaterally modify, at any time and without prior notice, the presentation and content of the website regarding products, prices, promotions and commercial conditions. These changes will serve to improve the services offered to the user.

The contents of the website and other services may contain errors and/or bugs. In these situations, Entre Pratos cannot be held liable for any damages resulting from the use of the website, including damages caused by viruses or any lack of accuracy in the information provided.

Commercial Policy
The sale underlying each order placed by the user is made under reservation of ownership, meaning that the products are the property of Entre Pratos until full payment of the amount due.

Product Information
Entre Pratos takes into account information regarding the essential characteristics of the products through technical descriptions shared by its suppliers, and photographs that illustrate the products sold.

Product photographs are intended to be as accurate as possible, however, the user should consider the possibility of slight differences in color. It should also be noted that the items sold by Entre Pratos are produced partially or entirely using manual techniques, which means that the items may have slight variations in shape and present slight imperfections. Therefore, we recommend that the user carefully and in detail consult the product and its characteristics, in order to be fully aware of them at the time of purchase. If you have any questions or require further clarification, please send an email to loja@entrepratos.pt or contact us via WhatsApp, which we have made available on our website.

Price Information
The retail prices indicated in the online store are shown in euros (€) and are subject to Value Added Tax (VAT) at the legal rate in force. VAT is always included in the prices shown.

Shipping costs are the responsibility of the customer and are added to the total value of the selected products. The customer will be informed of these charges before confirming their order and completing the purchase process. 

Entre Pratos reserves the right to change prices at any time. However, it undertakes to apply the rates and prices indicated at the time of purchase.

In the event of a computer error that causes a substantial change in the price not foreseen by Entre Pratos, the purchase order will be considered invalid and cancelled.

Purchasing Process
To place a purchase order, you must access https://entrepratos.pt and follow the steps described.

Payment Methods
The payment methods available on our website are:

- Mastercard and Visa cards (through the Stripe payment solution);
- Bank Transfer;
- Apple Pay

Entre Pratos does not accept any other payment method other than those mentioned above. The customer should not attempt to pay by any other means other than those specified in the payment methods. If you do so, we cannot be held responsible for loss of payment or any other damages.

Registration
First, you must register as a customer on the website by filling out the electronic form and following the instructions for each step. You can also make a purchase without registering in advance.

It is the customer's responsibility to ensure that all necessary data is provided correctly and completely, as this is the only way Entre Pratos can guarantee acceptance of the order and subsequently make the delivery.

Product Selection
While browsing the online store, the customer will be able to view all available items and select the ones they want. They must select the items they want to purchase in the virtual shopping basket and can, whenever they wish, delete any of the previously selected items. Once the selection process is complete, they should review their order and check that it is as desired. They must now proceed to payment, thus confirming the order.

Copyright
All brands, distinctive signs, images, texts and photographs represented on the website are considered to be the intellectual property of Entre Pratos and, as such, protected by the rules of Industrial Property Law, and any reproduction or representation, in whole or in part, of the same website or any elements present therein is therefore prohibited.

Any use other than personal and non-commercial purposes is strictly prohibited without the permission of Entre Pratos.

If you wish to use any content from our website, please write to us at loja@entrepratos.pt.